Expertise Summary
• Operations Management & Improvement |
• Partner Management |
• Start-up Management & Development |
• Customer Needs Analysis |
• Bottom-up Process Development |
• Customer Relationships & Strategy |
• Business Process Re-engineering (BPR) |
• Customer Communications |
• Cost & Profitability Control |
• Services Delivery |
• Strategy & Leadership |
• Applications & Business Support |
• Troubleshooting & Critical Issue Resolution |
• SLA & KPI Management & Control |
• Contract Development & Negotiation |
• Services Portfolio Development |
• International Team & Customer Management |
• Sales Support & Product Penetration |
Ghana Operations • Senior Manager • Start-up Expertise
Operations Builder | Strategy & Control | P&L | People & Process Development
15 years senior international operations & business management experience from developing start-ups to established business & process development. Brings structure, clarity & control to ambiguous, pressurised & changing environments. Clear analysis of where we are, where we want to be & then defining the strategy to get there. A strong collaborator, communicator & motivator who takes responsibility for delivery of objectives. Very familiar with Ghana’s customs, cultures & methods & how to operate effectively & succeed within them.
An accomplished communicator with strong customer awareness & the ability to analyse value chains & needs. Defines the business objectives & operations models for commercial success & manages the changes needed to deliver.
Significant successes in Ghana, Europe, Middle East & America delivering senior management, operations, logistics & IT.
Education & Qualifications
MBA
BSc. Engineering
Chartered Engineer
Member Institute of Mechanical Engineers
Ghana experience includes 2 years in Takoradi as Start-up Operations Area Manager, 1.5 years in Navrongo plant operations and management, and numerous short engagements over another 6 years as Senior Manager including Kumasi, Twifo Praso, Bolgatanga, Tamale. Worked for Taylor Woodrow International, Taylor Woodrow Ghana, Taysec and Ghana Development Corporation.
Experienced and Very comfortable in start-up & EMEA environments.
Roles included:
- Construction plant and transport fleet maintenance and management
- Setting up green-field operations including
- recruitment and staff management (100+)
- stores, warehousing, fuel supplies
- customs clearance of multi £M equipment and materials
- Equipment fleet commissioning & operational start-up
- negotiations with local security forces, authorities and unions
- IT installations including LANs, email, satellite communications
- Managed timber harvesting operations
- Managed quarrying operations
- Process definition, implementation, management and continuous improvement
Other EMEA & international experience:
- Oman – 18 months
- Nigeria
- India
- Malaysia
- USA (For 3 years commuted 1 week in 3)
IT experience:
15 years senior international software application services strategy, delivery & relationship management including 8 years enterprise global finance solutions. Customer intimacy & relationships through attention to detail, analysis of culture, objectives & needs. Brings structure, clarity & control to ambiguous, pressurised & changing environments. Problem analysis & troubleshooting contribute to team satisfaction. International operations experience in start-ups & Corporates. Strong collaborator, communicator & motivator.
Available for contract or permanent, UK based roles, with significant travel