Expertise Summary

 

• Operations Management & Improvement

•  Partner Management

• Start-up Management & Development

•  Customer Needs Analysis

• Bottom-up Process Development

•  Customer Relationships & Strategy

• Business Process Re-engineering (BPR)

•  Customer Communications

• Cost & Profitability Control

•  Services Delivery

•  Strategy & Leadership

•  Applications & Business Support

• Troubleshooting & Critical Issue Resolution

•  SLA & KPI Management & Control

• Contract Development & Negotiation

•  Services Portfolio Development

•  International Team & Customer Management

•  Sales Support & Product Penetration

 Ghana Operations • Senior Manager • Start-up Expertise

 

Operations Builder | Strategy & Control | P&L | People & Process Development

 

15 years senior international operations & business management experience from developing start-ups to established business & process development. Brings structure, clarity & control to ambiguous, pressurised & changing environments. Clear analysis of where we are, where we want to be & then defining the strategy to get there. A strong collaborator, communicator & motivator who takes responsibility for delivery of objectives. Very familiar with Ghana’s customs, cultures & methods & how to operate effectively & succeed within them.

 

An accomplished communicator with strong customer awareness & the ability to analyse value chains & needs. Defines the business objectives & operations models for commercial success & manages the changes needed to deliver.

 

Significant successes in Ghana, Europe, Middle East & America delivering senior management, operations, logistics & IT.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education & Qualifications

 

MBA

BSc. Engineering

Chartered Engineer

Member Institute of Mechanical Engineers

 

 

 

Ghana experience includes 2 years in Takoradi as Start-up Operations Area Manager, 1.5 years in Navrongo plant operations and management, and numerous short engagements over another 6 years as Senior Manager including Kumasi, Twifo Praso, Bolgatanga, Tamale. Worked for Taylor Woodrow International, Taylor Woodrow Ghana, Taysec and Ghana Development Corporation.

 

Experienced and Very comfortable in start-up & EMEA environments.

 

Roles included:

 

Other EMEA & international experience:

 

IT experience:

15 years senior international software application services strategy, delivery & relationship management including 8 years enterprise global finance solutions. Customer intimacy & relationships through attention to detail, analysis of culture, objectives & needs. Brings structure, clarity & control to ambiguous, pressurised & changing environments. Problem analysis & troubleshooting contribute to team satisfaction. International operations experience in start-ups & Corporates. Strong collaborator, communicator & motivator.

 

Available for contract or permanent, UK based roles, with significant travel

MBA - BSc Engineering - Chartered Engineer - Member of the UK Institute of Mechanical Engineers
Available Now, email: Contact@ghanaexpert.com